SHIPPING & RETURNS
Secret Tans endeavours to dispatch all orders the same day if they're received before 3pm AEST. However, in some cases we can be busy and dispatch the following day. Orders placed on long weekends, bank holidays, Christmas/New Year months and during sales can take up to 3 business days to be processed.
Once your order is dispatched your will receive a confirmation email with your tracking number. Your order can be tracked at https://m.auspost.com.au/view/tracking. Please note tracking details can take 24-48 hours to be updated and be available to track online. When the parcel is “In Transit” we cannot give you any further updates on your delivery as once we have passed it on to Australia Post it is beyond our control.
All orders over $99 are sent by Australia Post Express. Once dispatched it can take 1-3 business days depending upon your location as we are based in Queensland. If you are further out from your capital city it can take up to a day longer.
Secret Tans will not accept liability for any loss or damage during delivery or arising from a late delivery due to the fault of Australia Post. If your delivery is not delivered, you as the receiver will need to lodge a missing item’s investigation with Australia Post at this link – https://auspost.com.au/help/. If your tracking number is showing as delivered but you have not received your order please check at your local Post Office’s as from experience this is usually the case.
All orders sent require a signature on delivery unless the customer gives 'Authority to leave' which you can do so by leaving a note at checkout when placing your order. Please note Authority to leave is at your own risk.
Outside of Australia, we also deliver to New Zealand and Europe. All orders to Europe are dispatched from our depot in France and are sent Standard tracked delivery. Orders to NZ are sent from Australia. Delivery times can vary during holidays periods. Below is a list of countries we send to outside of Australia.
New Zealand, Ireland, France, Spain, Portugal, Germany, Italy, Netherlands, Belgium, Greece, Poland, Romania, Czech Republic, Austria, Switzerland, Luxembourg, Serbia, Croatia, Slovenia, Slovakia, Sweden, Denmark, Finland, Latvia, Estonia, Iceland, Bulgaria and Hungary. See our Europe website if you are ordering from any of these countries.
Please note we no longer ship to the United Kingdom or Norway.
Returns & Refunds
Due to the nature of our products we do not accept any returns or refunds.