Last updated: 30 September 2026
We respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account, place an order, contact us or otherwise interact with us.
We operate an Australian-based online business and this Privacy Policy applies to information collected through our website and related services.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: Info@secrettans.com
Depending on how you interact with our website, we may collect information including:
Your name
Email address
Billing and shipping address
Telephone number
Account login details
Order and purchase information
Payment and transaction information
Information you provide when contacting us
Information submitted through contact forms
Website usage and technical information
IP address and browser/device information
Information relating to your interactions with our website
We only collect information that is reasonably necessary for our business activities and to provide our services.
We may collect personal information when you:
Create an account
Place an order
Complete a checkout form
Contact us through our website
Submit a contact form
Subscribe to communications or marketing
Join a product waitlist
Interact with our website
Communicate with us by email or other means
Some technical information may also be collected automatically when you visit our website through cookies, analytics and other website technologies.
We may use personal information to:
Process and fulfil orders
Arrange delivery and shipping
Manage your customer account
Process payments and transactions
Provide customer support
Respond to enquiries
Manage product waitlists and notifications
Send order confirmations and other service-related communications
Send marketing communications where you have agreed to receive them
Improve our website, products and services
Maintain website security
Detect and prevent fraud, misuse or unauthorised activity
Keep appropriate business and transaction records
Meet our legal and regulatory obligations
We do not sell your personal information.
Payments may be processed through third-party payment providers.
Payment providers may collect and process information required to complete a transaction. We generally do not have access to your complete payment card details.
Your payment information is handled in accordance with the relevant payment provider's privacy policy and security practices.
When you place an order, we may provide relevant information such as your name, address, email address, telephone number and order details to delivery and fulfilment providers where necessary to process and deliver your order.
We may use third-party services such as ShipStation to assist with shipping and order fulfilment.
If you submit an enquiry through a contact form on our website, we collect the information you provide so that we can respond to your enquiry.
Contact form submissions may also be securely stored within our website's administration system for record-keeping and customer-service purposes.
We do not use information submitted through a contact form for marketing purposes unless you have separately agreed to receive marketing communications.
We may use third-party email and marketing services, including Brevo, to send communications.
Depending on your interaction with us, these communications may include:
Order-related messages
Customer service communications
Account-related messages
Product or service information
Marketing communications where you have opted in
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant email or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related messages relating to your orders or account.
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain account and shopping-cart functionality, and understand how visitors use our website.
We may also use analytics and performance tools to understand website traffic and improve the website.
You can control or disable cookies through your browser settings. Some website functionality may not operate correctly if certain cookies are disabled.
We may use services such as Google Site Kit, Google Analytics and WordPress website statistics tools to understand how visitors use our website.
This information may include:
Pages visited
Approximate location
Device and browser information
Referral sources
Website interactions
Technical information
Usage statistics
Where applicable, analytics information may be collected using cookies or similar technologies.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored on our website, hosting infrastructure and third-party services that we use to operate our business.
Access to personal information is restricted to people and service providers who reasonably require it for business, technical, operational or legal purposes.
No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security of information.
We use third-party providers to help operate our website and business. Depending on how you interact with us, these providers may process personal information on our behalf.
These may include providers involved in:
Website hosting
WooCommerce and website functionality
Payment processing
Email and marketing
Shipping and fulfilment
Website analytics
Website security
Customer communications
Website forms and data storage
These providers may process or store information outside Australia.
Where applicable, third-party providers handle information in accordance with their own privacy policies and security practices.
Some of the service providers we use may store or process personal information outside Australia.
The countries where information may be processed can vary depending on the services and providers we use. These may include countries such as the United States and other countries in which our service providers or their infrastructure operate.
We take reasonable steps to use reputable service providers and protect personal information when it is handled by third parties.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes and meeting legal or regulatory requirements.
When information is no longer required, we may securely delete or de-identify it where reasonably practical.
You may contact us to request access to personal information we hold about you or to request that inaccurate or incomplete information be corrected.
To make a request, contact:
We may need to verify your identity before providing access to or changing personal information.
If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
Please email:
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
This website is intended solely for researchers aged 18 years and over.
By accessing, registering with or using this website, you confirm that you are at least 18 years of age and that you are accessing the website for legitimate research purposes.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will be published on this page with the updated date shown at the beginning of the policy.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Email: Info@secrettans.com
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