Terms & Conditions

Last Updated: Sept 2026

Currency: All prices are listed in Australian Dollars (AUD).

1. Acceptance of Terms

By using this website or placing an order with Secret Tans, you agree to these Terms & Conditions. If you do not agree, please do not use this website.

2. Age & Eligibility

You must be 18 years or older to use this website or place an order.

By purchasing from Secret Tans, you confirm that you have legal capacity to enter into an agreement and are purchasing for lawful purposes.

3. Research Use Only

All products sold by Secret Tans are supplied strictly for laboratory and research purposes only.

Secret Tans makes no claims or representations that any product sold through this website is intended to diagnose, treat, cure, prevent or mitigate any disease, illness, medical condition or health problem.

Nothing on this website should be interpreted as medical advice, therapeutic advice, treatment guidance, or a recommendation to use any product for human or veterinary purposes.

Unless expressly stated otherwise, products sold by Secret Tans have not been evaluated, approved or authorised by the Therapeutic Goods Administration (TGA), the U.S. Food and Drug Administration (FDA), or any other regulatory authority for the diagnosis, treatment, cure or prevention of any disease or medical condition.

Secret Tans makes no claims regarding the therapeutic efficacy, clinical effectiveness, safety or suitability of its research products for human or veterinary use.

By placing an order, you acknowledge and agree that:

  • Products are purchased solely for legitimate laboratory or research purposes.

  • Products are not intended for human consumption or administration.

  • Products are not intended for clinical, therapeutic, diagnostic or veterinary use.

  • Products must be handled and stored appropriately.

  • You are responsible for ensuring that your purchase, possession, storage, handling and research use comply with all applicable laws and regulations.

Nothing on this website should be interpreted as a claim that any product is a medicine, therapeutic treatment or approved medical product.

4. Product Information

We make reasonable efforts to ensure product descriptions and information are accurate.

Lyophilised products may naturally vary in colour, texture, crystallisation and appearance. Products may appear clumped, compacted or uneven.

Such variations do not necessarily indicate a product fault.

5. Orders & Payment

All prices are in AUD.

Orders are subject to availability and payment must be received before dispatch.

Secret Tans reserves the right to refuse or cancel an order where reasonably necessary.

6. Shipping & Delivery

Delivery timeframes are estimates only. During busy holiday periods or sales, it may take an extra day or 2 to dispatch orders.

Orders are dispatched using Australia Post or another selected carrier. Once dispatched, delivery is handled by the carrier and delays outside our reasonable control may occur.

Customers are responsible for providing a correct and complete delivery address. If an incorrect address is given and the order is undeliverable, then the customer is responsible for the fee to return and resend it.

7. Returns & Refunds

We do not offer refunds or exchanges for change of mind or preference where the product has been supplied correctly.

If you receive an incorrect, damaged or faulty product, please contact Secret Tans as soon as possible with your order number and photographs where appropriate.

Nothing in these Terms & Conditions excludes or limits your rights under the Australian Consumer Law.

8. Liability

To the maximum extent permitted by law, Secret Tans is not responsible for loss resulting from misuse, improper storage or handling of products, or use outside their stated research purpose.

Nothing in these Terms excludes any liability or consumer rights that cannot legally be excluded.

9. Chargebacks

If you have an issue with an order, please contact Secret Tans first so we can investigate and resolve the matter.

Where a chargeback is initiated, we may provide relevant order, payment, shipping and correspondence records to the payment provider.

10. Intellectual Property

All website content, including text, images, logos, product descriptions and designs, belongs to or is licensed to Secret Tans and may not be reproduced without permission.

11. Privacy

Your personal information is handled in accordance with applicable privacy laws and our Privacy Policy.

12. Changes to These Terms

Secret Tans may update these Terms & Conditions from time to time. The updated version will be published on this website with a revised date.

13. Governing Law

These Terms & Conditions are governed by the laws applicable in Australia.

14. Contact

For questions regarding these Terms & Conditions or an order, please contact Secret Tans through the contact details provided on this website.